Current Situation

Right now, there’s no clear process for brokers to track franchisee onboarding or calculate daily figures needed by the business or management.

Here’s how the new process works:

The Relationship Manager (RM) will contact the partner and start an application by entering basic details and uploading necessary documents into the app.
A unique application code will be generated once the application is created in the system.
Both the partner and RM will receive notifications about the application code.
The application will then be submitted to the head office (HO) for verification.
Depending on the outcome, the application will either be accepted, rejected, or marked as incomplete. Both the RM and partner will be informed of the status and reason if it’s rejected or incomplete.
If marked incomplete, the missing details will need to be added to the system.
Once accepted, the RM code will be generated, the account will be activated, and the partner will get a welcome email with their login details.
After logging in, the partner will see a popup on their homepage with:

– The agreed sharing ratio

– Enabled segments

– Status of the application

– A certificate